Refund Policy

TapBaton is operated by Maksym Mruh, an individual based in Ukraine. Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle takes your payment and processes refunds; this policy says when you can get one.

1. 14-day refunds

You can ask for a refund for any reason within 14 days of a payment:

• Project subscription: a full refund of the subscription payment you request it for — the first payment or a monthly renewal. Refunding a payment cancels that subscription, and the project’s paid access ends when the refund is issued.
• Event pack: a full refund if none of the pack’s events have been used. Included monthly events are always used before a pack’s, so a pack bought ahead of need is usually untouched.

2. How to ask

• Use the link in the receipt email Paddle sent you, or go to paddle.net, find your purchase and choose Request refund; or
• email us at kruzhambus@gmail.com with the email address you paid with and the date of the payment, and we will arrange the refund with Paddle.

Paddle returns the money to your original payment method, including the tax you paid on it. It usually arrives within 14 days of approval, depending on your bank.

3. After 14 days

After 14 days we do not refund for a change of mind. We do refund where the law requires it, and where TapBaton did not work as described and we could not fix it within a reasonable time — tell us what went wrong and we will make it right with a refund of the affected payment where appropriate.

If we discontinue the service, we refund the unused part of any prepaid subscription period and any events you bought but have not used, as our Terms of Service state.

4. Cancelling is different from a refund

You can cancel a subscription at any time in Settings → Billing or through Paddle. Cancelling stops future renewals; the project keeps its paid access until the end of the period you already paid for, and the payment for that period is not refunded unless section 1 or 3 applies.

5. Business tax

If you paid tax and should not have — for example, because you have a valid VAT number — ask Paddle within 60 days of the payment for the tax to be refunded.

6. Disputes

Please contact Paddle or us before disputing a charge with your bank. Paddle may suspend the purchase while a chargeback is reviewed.

This policy does not limit any right to cancel or obtain a refund that the law where you live gives you, and Paddle’s Buyer Terms apply to your purchase.